Where is the extensive library of shows? We are now one year on from your post and the captions are still impossible to read. So frustrating. I even looked on the Acorn web site and did not find it. Then after watching the show for 15 minutes or so it does it again. I have to exit the program and then go back in multiple times. I love Acorn TV but am surprised you have any customers, changing your software as you have. The “search” function is worse than useless. As bad as the site is Acorn’s help is beyond belief (bad!). Now they’re not. See all 8 articles. BAD SOFTWARE, BAD DESIGN. I use the app to cast to Chromecast (Ultra). Samsung Smart TVs 1. Such fools. The main problem I have with Acorn TV at this point is having to get out of bed every time the next episode comes on, to maximize the screen again. Not everyone has seen the new Acorn TV experience yet. Please fix this! Frustrating as hell. Amazon's app isn't perfect, and the experience varies by device, but you may find you like it better while Acorn is fixing their app. The thing I dislike most about the new app is that you don't see episode descriptions as you scroll from side to side. There appears, with the new interface, no way to turn them on. Of course there is nowhere you can talk to a real person. I signed up with Britbox and have no problem casting. It’s a little more expensive but I waited to sign up with Acorn until they were Chromecast compatible. Whether you love it or just need to vent, feel free to share your thoughts in the comments (but if you work for any of the companies involved or their competitors, please disclose that with your comments). The new app just simply does not work properly. After complaining a few times, about the font size mostly, Acorn wrote me: We have reported to our tech development team that viewers feel the overall font on the website is too small. Acorn accuses Samsung and Samsung accuses Acorn about no further compatible app. Instead, you have to click on the episode to read it, then go back, etc. It worked and issues resolved. Well that simple fix is long gone. I am hoping that this is true and if not, that some other company does because the way that Acorn is not listing it would not take much for me to convert over to a new service that does listen. With one login account across all your devices, switching from one to another is as simple as going from pause to play. Please tell me and a long list of other Acorn Customers WHY Acorn Management decided to re-design the user interface. How do I enable captions on the Amazon Fire TV app? On a fire stick, Up, Up, On, no longer works. Three problems that are unacceptable #1 two voice tracks running at the same time for a distracting echo effect. One year since your post. Now, if it were any other app, we'd be tempted to just unsubscribe and move on (that's what we did with Hulu). Any ideas? What's different with the New Acorn TV App? I just signed up for Acorn last weekend because I was dying to watch “Hidden Villages” and the Julie Walters “Coastal Railways” series, I think my free trial ends tomorrow. Mine does exactly what Patty says. PLEASE! In our opinion, Acorn TV has traditionally had the very best app for streaming British TV content. British TV Streaming Premieres in April 2018. Are you watching through a laptop connected to a TV via HDMI? Acorn TV set up a survey here to let people give their feedback about the new app. Waiting to hear from help,desk. Your email address will not be published. Cannot Cannot Cannot sign in to acorn iphone app, even though the email and password are accepted through my roku, on my computer, and even on safari on my phone. The overwhelming majority of our Facebook page likes and website visitors are over 45, with a substantial portion over 65. Now i completely understand the episode tracking problem. Since I can’t sign in using the App, I no longer recommend Acorn TV to others and will most likely give up my subscription in the near future if the App doesn’t improve. On Amazon Fire Stick now the loads have become difficult to impossible with the load arrow just spinning and spinning and not loading. Anyone want to join me in class action law suit? How on earth is this an improvement? Is anybody listening at acorn? Clicking on series 3 episode 1 will play series 1 episode 1 and so forth. You can switch between devices at any time! It was so simple before the way the line underneath each episode showed if partially watched, fully watched or not watched at all. What a disaster for people who were looking forward to watching a favorite British show this weekend! I am only using the firestick. WHO? It’s been well over a year since you wrote this app I guess they truly don’t give a crap as long as they’re collecting money. I have two tickets in with NO response from Acorn. I see no advantages over the old set up. It is incredibly frustrating. I’ve always come and gone with Acorn usage, so I’m surprised there are differences. I only have this with the firestick, not on the computer or tablet. This is not fun writing these email telling Acorn how they screwed up and how to fix the new user interface. Sadly it’s 8 months since you posted this and I experienced the same issue multiple times last night where Acorn through the Firestick just freezes up and goes back to the main Amazon Firestick page and I have to navigate back to Acorn, find the show, continue where it left off. This is why I now use a Roku stick. But yes I am, except usually it's a desktop connected to TV via HDMI. It just freezes at show 5 or 6 in every category. There is a back arrow in the upper left; this will toggle back & forth endlessly between “remove from watchlist” and “add to watchlist.” (This arrow actually does work as a back arrow on the iPad mini, but, I am watching on the standard size.) Be specific with your complaints for maximum benefit. There's a “resume from –” button, but that doesn't give you the same visual feedback about how far you are in the series (by seeing shows before and after as you scroll right to left). I hear back that the issue is fixed. I am hearing impaired and use closed captioning. Interface is terrible, but worse I cannot now watch Acorn on my big set. To help pay for that time, we frequently use affiliate links in our posts. Most people over 40-45 have some level of diminished reading vision, so why not take that into account? I called Acorn and the best they could tell me was to buy something else to view Acorn. And for another thing, why does Vera jump from series 2 to series 6 with no 3, 4,or 5. I am also hating the recent Acorn app (for iPad). I am experiencing this as well. Ugh, sorry to hear that! The new app, however, is a huge step down. About Acorn TV. If you want to watch on a new or different device, simply log in to Acorn TV on that device. And the way you have to pick episode and then read info at top.? It appears the new update was not compatible with the old data base relative to episodes I have viewed in the past. If you’d like to see a specific device added in the future. This is a great opportunity to give them better feedback than “I HATE THIS” so they can fix this situation. I didn’t have this problem until a couple of weeks ago. I subscribed through Roku and there are no refunds. Conclusion: I will NOT renew my ACORN subscription, and will NEVER again buy a Samsung product. With thousands of hours of commercial-free programming and new shows added weekly, there’s always something to watch! I also hope that same guy can drop the “red bar idea” and indicate, as the old Rev did along with all other competitive user interfaces, draw a line under previously viewed episodes and the underlines appear when the episode box appears, that it is fast unlike the ‘red bar”. I thought about getting a digital AV adapter from Amazon. PLEASE! As a result, they’re no longer able to update the Acorn TV app on these models. Why do Companies that have a good thing going destroy their product by re-designing. It seems like acorn would work with these companies to develop an App that would be usable. Do I need to be an Amazon Prime member to access the Amazon Fire TV/Fire Stick App? I said no thank you and canceled my account. How do I access more shows, older as well as newer? I have the same thing happening. Is there any way to avoid this? I love Acorn, but I hate their new app. However, we – like a lot of people – really love Acorn TV's content. Why oh why do people have to take a great thing and then screw it up. We've seen a number of complaints from users with Apple devices who say the app just flashes on and disappears. Guess I am stuck in Murdoch for a while! You can change the PIN preference of your Roku account @ https://my.roku.com/account. Hi, just saw this as it seems I must not have Reddit set up to email me or something. I have the same problem with Acorn TV and chrome cast. It was fast and effective and all-around great. I have talked to three people, messaged through twitter and gotten messages back from the ticket I opened three weeks ago. Hi Larry – I totally appreciate the frustration and outrage, and we have seen a LOT of unhappy people. PLEASE! That was my decision and a sad one as they offer such fabulous content. Acorn needs to get some REAL pros on their staff. It is interrupted to do a “search” after only one or two letters have been entered. Who wants to get out of the chair and walk up to the TV screen in order to read a programme description? With the Spectrum TV App, access your full TV lineup in-home and up to 30,000 On Demand TV shows and movies at home on your mobile and connected devices, tablet and Roku, Xbox One and Samsung Smart TV. We hope all the issues and problems will be fixed very soon, but in the meantime, this may help some people to watch their favorite shows in a more user-friendly way. I just updated the App and now I cannot access the site at all. I’ve written the acorn several times and gotten a response of things to try but nothing seems to fix it. #3 I’m trying to watch the Murdock show, but the link between the episode you click on and what runs are not a match. Plus, download TV channel apps and watch anywhere. Sometimes it does, sometimes it doesn’t. Acorn TV streams world-class mysteries, dramas, and comedies from Britain and beyond. I watched using my Samsung TV for 8 months without any issues. Here's a comparison: The new app also makes it harder to find your way back to where you were in a series, since it doesn't automatically take you to the episode you were ready to start. Thanks… Is there any way to avoid this? I have mixed feelings, as i like the BRitbox layout but i did find the scrolling apps/channels to be easier to navigate. Acorn MUST realize what a disaster this is to ME THE CUSTOMER. I just couldn’t really see anything (text included) on the screen with that one (blind in left eye and partially blind in right) as the text was so small (27″ main tv and a larger one in another room) under the screen/photo from the show.
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