Would you like to make a complaint about AHPRA? Medical problem? Instructions for each are included on the forms.
You can contact them on (012) 431 0500. Would you like to make a complaint about AHPRA? Translating and Interpreting service The office is located close to Central Station and is accessible by wheelchair. Toll free (NSW) 1800 043 159 You can submit your registration or make an enquiry in person at the following locations: Please note: Our ACT office is temporarily closed, but Ahpra remains open. We deal with complaints about health service providers in NSW. Sydney NSW 2000. Submission No 21 INQUIRY INTO THE OPERATION OF THE HEALTH CARE COMPLAINTS ACT 1993 Organisation: NSW Medical Board Name: Mr Andrew Dix Position: Registrar Telephone: 9879 2211 Date Received: 8/12/2008 Although the information is about you, the documents and records belong to the health service provider who created them. This list outlines some of the most common types of complaints we receive: Concerns a doctor is providing unsafe clinical care and treatment, such as: Concerns about the way a doctor behaves may include: The Council also deals with concerns that a doctor has a health issue or impairment that might cause harm to a member of the public if it is not appropriately managed, such as psychiatric or psychological issue or a problem with alcohol or drugs. The Commission has a unique and central part to play in maintaining the integrity of the NSW health system, with the overarching consideration of protecting the health and safety of the community. Does a practitioner have to see a patient? Read more on the COVID-19 updates page. to be provided with adequate information in a timely manner. If you wish to take civil action/seek compensation from a NSW health practitioner, you should seek legal advice from a private solicitor. Make a complaint or call 1800 043 159 Important COVID-19 updates for health consumers and health practitioners We pay respect to Aboriginal and Torres Strait Islander Elders past, present and emerging. It is not uncommon for people to disagree with the content of medico-legal or Family Court reports. You can read more about fees in your healthcare here. In-person services: All our offices are temporarily closed to the public but our work continues. Does a practitioner have to see a patient? If you see a doctor or other health service practitioner privately, there may be a charge. The NSW Civil and Administrative Tribunal publishes the following types of decisions about medical practitioners and students on the New South Wales Caselaw website: decisions following a complaint/s appeals of decisions about complaints
The online complaint form must be completed and submitted at one time. If you are unable to liaise directly with the provider to reach an agreement about any fees, you may wish to seek legal advice. Therefore requests for these records must be made directly with the health service provider.
Make a web enquiry Our aim is to improve public safety and wellbeing through fair, efficient and consistent regulation of medical practitioners in NSW. Are you making a complaint on behalf of someone else?
In-person services: All our offices are temporarily closed to the public but our work continues. For all media enquiries: (03) 8708 9200.
The role of the practitioner is not to treat the patient, but to conduct an assessment and to report to the body that has requested the information. Please refer to Engaging with AHPRA on social media for more information about the type of information we can and can’t publish publicly, as well as the rules of how to interact with us via social media. Make a complaint about AHPRA. Please call us on 1300 419 495 or contact us online to make other arrangements. Please enter manually below. If access is declined the provider must give reasons for refusal in writing. You can read some case studies about the way our Inquiry Service can help. I'm a new graduate of an approved program, how do I check the status of my online application? 2. Toll free (NSW) 1800 043 159
The NSW Medical Council exists to protect the public so engagement with the community is important.
The Commission is unable to assist with complaints about the content of medico-legal reports, however it can consider complaints about the professional conduct of the practitioner carrying out the assessment. Unable to find your location. The Health Care Complaints Commision manages complaints about health service providers in NSW. Ph: (02) 9219 7444 A practitioner cannot refuse to see a patient on the basis of discrimination (race, gender, religion etc.) Section 27(1)c of the Health Care Complaints Act. of complaints assessed within the 60 day timeframe 2019-20 YTD, Complaints assessed 2019-20 YTD (2018-19: 7,735), Average time to assess much shorter 39 days compared to 48 days last year, Investigations finalised 2019-20 YTD (2018-19: 359). We pay respect to Aboriginal and Torres Strait Islander Elders past, present and emerging. Information / help lines Call 1800 043 159 Mon to Fri, 9am to 5pm AEST Make sure you check before lodging your complaint that we are the right people to help you. The Commission assesses all written complaints carefully by gathering relevant information to determine the appropriate outcome. I have to attend drug or alcohol screening, Services for practitioners with conditions temporarily affected by COVID-19>, not keeping or recording important information in patient records, breaching a restriction on their registration, disclosing confidential patient information, engaging in sexual misconduct with a patient, not adequately telling you about the risks of a proposed treatment, providing health services that are excessive, unnecessary or not required, providing feedback that is reasonable, lawful and appropriate. See Complaints about AHPRA. Our Complaint Assessment Criteria sets out our considerations when deciding which matters we will pursue. Please call us on 1300 419 495 or contact us online to make other arrangements. The Health Care Complaints Commission considers complaints made by people who have concerns about the quality of care and treatment provided to a patient. We encourage you to talk to us about your concerns and what is involved before you decide to make an anonymous complaint. We acknowledge the Traditional Custodians of the land on which we work and live, the Gadigal people of the Eora Nation, and recognise their continuing connection to land, water and community. Sometimes people come to us with concerns about issues which can best be addressed by another body. Do you have a concern or complaint about a health practitioner? You can lodge a complaint about the clinical care and treatment, professional behaviour or health of a registered medical practitioner in NSW. Department of Health – If you are concerned about health practitioners claiming for services or products that weren't provided, contact the Provider Benefits Integrity Hotline on 1800 314 808. Email: hccc@hccc.nsw.gov.au You can read some tips for making a complaint, or simply visit the portal to lodge your complaint online. Make a complaint about a health practitioner Resources and Support Services for Health Providers, Frequently Asked Questions - Health Providers, NSW Civil and Administrative Tribunal (NCAT), Cancelled or suspended health practitioners.
You will need to provide us with a signed consent form from the person you are making a complaint on behalf of. Complaints about Family Reports and Family Consultants, Complaints about reports for Workers Compensation and Motor Accident Injury claims, The Commission is unable to assist with complaints about the content of medico-legal reports, however it can consider complaints about the professional conduct of the practitioner carrying out the assessment. If someone's name appears on this register, they are registered and can practise within the scope of their registration.
For general enquiries and registration enquiries you can submit a query using our web enquiry form or call us (see below). If having access would put you or another person at risk, the request may be declined. If you are a health practitioner, employer or education provider reporting notifiable conduct (mandatory reporting) or a statutory offence, DO NOT fill in our complaint form. You can also visit the TIS National website for translated information about the service TIS National provides. This website is certified by the Health On The Net (HON) foundation, the standard for trustworthy healthy information. We need this so that the Health Care Complaints Commission can access material such as medical records and provide it to us when we investigate the complaint. healthdirect Australia is a free service where you can talk to a nurse or doctor who can help you know what to do. Is your complaint about a health service provided in NSW? If your complaint is about the professional conduct of a health practitioner you can lodge your complaint online. To make a complaint, please use the complaint form and follow the procedure detailed in the complaint handling policy. You are entitled to request access to your health information and medical records. Office of Fair Trading – If you are seeking a refund for faulty goods (i.e. The Commission considers complaints about the standards of care and treatment provided to patients, and/or the professional conduct of health practitioners. If you have questions you can consult our Frequently Asked Questions page or contact our Inquiry Line on 1800 043 159 to speak to someone in person. For example the Ageing and Disability Commission considers concerns about abuse or neglect of older people or people with a disability. How the NSW Health Care Complaints Commission can help The HCCC acts to protect public health and safety by resolving, investigating and prosecuting complaints about health care.
Medical problem? Free Australian health advice you can count on. Information on the various fees and costs associated with Health Care. You may use either of the forms provided below to file a Complaint with the Nevada State Board of Medical Examiners. The HCCC acts to protect public health and safety by resolving, investigating and prosecuting complaints about health care. What does it mean to make a voluntary notification? How do I request a Certificate of Registration Status? Opening hours: Monday to Friday 9:00am – 5:00pm (Australian Eastern Standard Time). You can engage with us on twitter (@AHPRA). Private Health Insurance Ombudsman – If you are a member of a health fund and have questions about your medical bills. Please refer to the privacy statement on our website.
The easiest way for you to make your complaint is via our online complaints portal.
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